Mercedes-Benz of Daytona Beach

"Grateful Mercedes Owner"

  
Dear Pat,
Thank you for all the help you gave me during the recent episodes with my cars. You made a difficult situation easier for me. I was lucky to meet you six years ago when I bought my first Mercedes-Benz. You have taken excellent care of my car and given me the best advice over all these years and I want you to know I am very grateful. It is good to know I have someone on my side that has my best interest at heart and who is concerned that all things are done to properly to make sure the car is running to its highest potential and therefore guaranteeing our safety. I believe you when you say you treat all your customers as if they were your family. I often become fearful when I think something may be wrong with the car that would cause a breakdown on the road in heavy traffic. But I have learned to listen to you and trust that when you tell me all is well, I am less fearful. You are excellent at what you do and a valuable asset to your customers and to Mercedes-Benz of Daytona Beach. Thanks again for all you have done for me. 

JGussman,

"Most Knowledgeable"

A few months ago, we purchased a Mercedes-Benz from your company. Our salesman was Arnie Gralnick. He was without a doubt the best and most knowledgeable car salesman we have ever encountered. Many car sales people fail to learn enough about the cars to explain how different items work in the cars. Vehicle operators manual can be complicated. But Arnie was very helpful and he answered all our questions. When we are ready to purchase another car from your company, we will request Arnie as our salesman.

EFaulhaber,

"Character Traits"

From the moment I drove onto your property, I've appreciated the style with which my recent transaction progressed. My commendations are addressed to the following:

Mo's absolute attentiveness and global demeanor allowing me, the customer, to feel like I was buying a car and not being sold a car.

Alfredo's cautious care and compassion when settling upon a price and discussing payment options and frustrations.

Timothy's black and white numbers and paperwork efficiency considering also some shades of gray to my particular concern of payment vs. financing.

Bruce's readiness and promptness to actions of service (setting up the Sirius radio account and also taking my call/frustration of payment) further broadening the meaning of "service".

Tom's genteel courtesy and firm handshake of gratitude upon completion of the deal.

With such character traits (italicized), you are an award-winning staff in my eyes. I thank you!

PHorton,

"Quality People"

I like the Mercedes-Benz line of vehicles but that is not the main reason why I come to you all.
IT IS THE QUALITY OF THE PEOPLE AND THE SERVICE THEY PROVIDE.
Prior to coming to you all I drove a BMW and really enjoyed the vehicle but did not get the same level of service with it that I get from you ALL.

ARedinger,

"No Complaints"

I have no complaints regarding my service at Mercedes Benz of Daytona. Pat Buckley, my service advisor has always polite, respectable, and honest. I am looking forward to leasing again in 2011.

DWeber,

"Wonderful"

A wonderful experience...I am enjoying driving my Mercedes!

SGronert ,